Privacy Policy

1. Introduction

WingZen Inc. ("WingZen," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our private aviation charter marketplace platform.

By using WingZen, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide when registering, booking flights, or communicating with us:

• Name and contact information (email, phone number)
• Account credentials
• Billing and payment information
• Travel document information (passport numbers for international flights)
• Emergency contact information
• Communication preferences

2.2 Operator Business Information

For operators, we additionally collect:

• Business name and registration details
• Tax identification numbers
• Aircraft registration and certification documents
• Insurance information
• Banking and payment account details

2.3 Automatically Collected Information

When you use our platform, we automatically collect:

• Device information (type, operating system, browser)
• IP address and location data
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: To facilitate flight bookings, process payments, and enable communication between customers and operators
• Account Management: To create and manage your account, verify identity, and provide customer support
• Safety and Compliance: To verify operator credentials, ensure regulatory compliance, and maintain platform safety
• Communication: To send booking confirmations, updates, and important service announcements
• Marketing: To send promotional materials (with your consent) and personalize your experience
• Analytics: To analyze usage patterns and improve our platform
• Legal Obligations: To comply with legal requirements and protect our rights

4. Information Sharing

We may share your information with:

4.1 Operators and Customers

When you book a flight, we share necessary information between customers and operators to facilitate the service (names, contact information, passenger details).

4.2 Service Providers

We share information with third-party service providers who assist in operating our platform:

• Payment processors (Stripe)
• Email service providers
• Cloud hosting providers
• Analytics services

4.3 Legal Requirements

We may disclose information when required by law, court order, or government request, or when necessary to protect our rights, safety, or property.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments
• Access controls and employee training
• Incident response procedures

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. After account deletion, we may retain certain information as required by law or for legitimate business purposes (such as resolving disputes or enforcing agreements).

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation of processing

To exercise these rights, contact us at privacy@wingzen.com.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze platform usage
• Deliver relevant content

You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@wingzen.com
Address: WingZen Inc., 123 Aviation Way, Suite 100, Denver, CO 80202
Data Protection Officer: dpo@wingzen.com