Frequently Asked Questions

Search by entering your departure airport, destination, travel date, preferred departure time, and number of passengers. Once results appear, select the aircraft that fits your needs and proceed to checkout. All four search fields are required to see available flights.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) processed securely through Stripe. Your card is authorized at the time of booking and charged only when the operator confirms the flight. If the booking is not confirmed, the authorization hold is released with no charge to you.

Yes. Cancellation refunds depend on when you cancel relative to the departure time. Cancellations made 48 or more hours before departure receive an 89% refund. Cancellations made 24–48 hours before departure receive a 50% refund. Cancellations made less than 24 hours before departure are non-refundable. Cancellations made before the operator confirms the booking are always free — no charge is made to your card.

An empty leg is a discounted one-way flight that occurs when an aircraft needs to reposition to its next assignment. Because the aircraft is flying anyway, operators offer these seats at significant savings — typically 25–50% below standard charter rates. Empty legs have fixed routes, dates, and departure times that cannot be changed, and they remain available until 4 hours before departure.

Regular charter flights require a minimum of 6 hours advance notice, though individual operators may require more lead time. Empty leg flights are available to book until 4 hours before departure. We recommend booking as early as possible to secure your preferred aircraft.

The total price you see includes the base flight cost, fuel surcharge, landing fees, and a platform commission — all bundled into one all-inclusive figure. There are no hidden fees added at checkout. The price shown in search results is the price you pay.

Flight prices depend on several factors: the type and size of aircraft, current fuel costs, whether the route requires one or more fuel stops, and the specific operator's rates. Empty leg flights are typically 25–50% cheaper than standard charter flights for the same route because the aircraft is already committed to that path.

Yes. The minimum booking amount on WingZen is $50 and the maximum is $150,000. All prices are displayed and charged in US dollars.

Register for an operator account, complete the Stripe identity verification process, and connect your Stripe payout account. In parallel, submit your insurance documentation for manual review by our team. Once both your Stripe Connect account is verified and your documents are approved, you can add your aircraft from the operator dashboard and it will appear in search results.

Operator payouts are processed 10 days after flight completion. This window allows time for any passenger disputes to be raised and resolved before funds are released. Payouts are transferred via ACH to your linked bank account through your Stripe Connect account.

WingZen charges an 11% platform commission on all bookings. This commission is calculated on the total booking amount including base flight cost, fuel surcharge, landing fees, and any optional services selected by the passenger.

All payments are processed through Stripe with bank-level encryption. Your card details are never stored on WingZen's servers — Stripe handles all sensitive payment data in a PCI-DSS compliant environment. Card authorizations are held securely and released or captured only based on the booking outcome.

All operators listed on WingZen must maintain a minimum of $2,000,000 in liability coverage with current, valid insurance documentation. Insurance documents are reviewed by our team within 5 business days. Aircraft are automatically removed from search if insurance expires, with a 7-day grace period for renewal.

You can reach our support team by email at support@wingzen.com or by submitting a message through our Contact Us form. We aim to respond within 24 hours during business hours (Monday through Friday, 9 AM – 6 PM EST).