Safety First, Always
At WingZen, safety is our top priority. We maintain rigorous standards for operator verification, aircraft certification, and regulatory compliance.
Operator Verification Process
Identity Verification
All operators undergo Stripe Identity verification to confirm their identity and business legitimacy before listing aircraft on our platform.
License & Certification
We verify that all operators hold valid commercial aviation licenses and certifications required by the FAA and other regulatory authorities.
Insurance Requirements
All aircraft must carry a minimum of $2 million in liability insurance. We review insurance documents and monitor expiration dates to ensure continuous coverage.
Aircraft Documentation
Operators must provide aircraft registration, airworthiness certificates, and maintenance records. Documents are reviewed within 5 business days.
Our Safety Standards
Regulatory Compliance
All operators must comply with:
- Federal Aviation Administration (FAA) regulations
- Transportation Security Administration (TSA) requirements
- International Civil Aviation Organization (ICAO) standards for international flights
- State and local aviation regulations
Aircraft Maintenance
All aircraft listed on WingZen must undergo regular maintenance inspections and comply with manufacturer service intervals. Operators are responsible for maintaining all maintenance logs and ensuring aircraft airworthiness at all times.
Pilot Qualifications
All pilots operating flights booked through WingZen must hold appropriate commercial pilot licenses, medical certificates, and type ratings for the specific aircraft being flown. Operators are responsible for ensuring pilot compliance with duty time and rest requirements.
Pre-Flight Safety
Before every flight, operators conduct:
- Comprehensive pre-flight aircraft inspections
- Weather assessment and flight planning
- Passenger briefings on safety procedures
- Emergency equipment checks
Passenger Safety Guidelines
Your safety is our highest priority. Here's what you need to know as a passenger:
Before Your Flight
- Arrive at the designated location at least 30 minutes before departure
- Bring valid government-issued photo ID (passport required for international flights)
- Inform the operator of any medical conditions that may affect the flight
- Follow TSA security guidelines for carry-on items
- Dress appropriately for the aircraft environment
During Your Flight
- Listen carefully to the safety briefing before takeoff
- Keep seatbelts fastened when seated
- Follow all instructions from the pilot and crew
- Do not interfere with aircraft operation or equipment
- Notify crew immediately if you experience any concerns
Emergency Procedures
All aircraft are equipped with emergency equipment including oxygen masks, fire extinguishers, first aid kits, and emergency exits. The pilot will provide a safety briefing before departure covering:
- Emergency exit locations and operation
- Oxygen mask usage (if applicable)
- Life vest location and usage (for overwater flights)
- Emergency contact procedures
Safety Incident Reporting
WingZen takes all safety concerns seriously. If you experience or witness any safety issues, please report them immediately:
During a Flight
Notify the pilot or crew immediately. They are trained to handle safety situations and will take appropriate action.
After a Flight
Contact WingZen safety team at safety@wingzen.com with details of the incident.
Platform Issues
Report operator non-compliance through your customer dashboard or by contacting support@wingzen.com.
Anonymous Reporting
You can submit anonymous safety reports through our platform. All reports are reviewed by our safety team.
Questions About Safety?
Our safety team is here to help. Contact us with any safety-related questions or concerns.